Workers’ Adviser (Kelowna)

Ministry of Labour

$63,200.00 – $87,000.00 annually

Over time through performance based in-range movement employees will have the opportunity to reach the maximum of their position’s salary band. The starting salary for this position is expected to be approximately $80,000 annually.

This position is excluded from union membership.

An opportunity to apply your exceptional leadership, organizational and prioritization skills

As a Workers’ Adviser you will provide expert, independent advice to injured workers regarding the interpretation of the Workers Compensation Act, its Regulations, Policies and Guidelines. In so doing, you will directly influence decisions on claims and the benefits available to injured workers. You will be responsible for managing a large number of complex files and providing expert, professional services to clients, including giving advice, providing assistance, and making written and oral representations to the Workers’ Compensation Board (WorkSafeBC), the Review Division of WorkSafeBC, and the Workers’ Compensation Appeal Tribunal. You will need to maintain an effective ongoing dialogue with clients, key stakeholders, community agencies and other government agencies. In addition you will also participate in mediations to resolve discriminatory action complaints under Part 3 of the Workers’ Compensation Act.

The nature of your work as an Adviser is diverse and complex, requiring you to manage a high volume, complex and demanding caseload, and requires strong critical thinking skills, sound analysis, expeditious decision-making, and the balancing of multiple competing priorities. A Workers’ Adviser must have solid interviewing, crisis management and dispute resolution skills. The ability to understand, interpret and advance complex legal and medical arguments based on the Workers’ Compensation Act is an integral part of the job.

Qualifications for this role include:

  • University degree in a related discipline or an equivalent combination of education, training and experience
  • Minimum two years of experience providing written and oral advice to clients regarding the interpretation and application of legislation, regulation, policies and procedures
  • Minimum two years of experience presenting cases on behalf of individual clients, or appearing as a client representative before administrative tribunals, boards, commissions and appellate bodies
  • Experience planning, developing, delivering and evaluating training
  • Minimum two years of experience effectively managing a high volume and demanding, active caseload
  • Minimum one year experience effectively managing clients in crisis (i.e.angry, distraught, suicidal) clients
  • Preference may be given to an applicant with experience as a representative in mediation
  • Preference may be given to an applicant with legal training

For more information and to apply online by October 24, 2018, please go to: